Lughen Sidro, CLSSBB

Lughen Sidro

Dedicated and results-driven Project Operations Lead/Consultant with over 8 years of experience in end-to-end project management, digital strategy implementation, and agile devops technology delivery. Proven ability to analyze business processes, drive innovation through technology, and lead successful project teams. Adept at translating between technical and non-technical stakeholders and ensuring the successful execution of project deliverables.

• Antipolo,Rizal, Philippines
• (+63) 975 583-0822 | (+63) 955 997 8399
• lugenesidro@gmail.com | lughen@genesoftsolution.com

Training and Seminars Conducted

• 2021 - "Tesda Program Technical Inspection"
  Industry Expert
  Tesda Provincial Office Taytay Rizal, Philippines
• 2021 - "Call Center Strategies: Dealing with Difficult Customer"
  Resource Speaker
  Bulacan Polytechnic College Bulacan, Philippines
• 2019 - "Data Privacy Act of 2012"
  Resource Speaker
  TekSquad Institue of IT Antipolo City, Philippines
• 2019 - "CompTIA+ Certification Exam"
  Exam Proctor
  Erovoutika Guadalupe Office Makati City, Philippines
• 2018 - "Division Training on Specialized Skills for School ICT Coordinators"
  Trainer
  DepEd Antipolo Division Antipolo City, Philippines
• 2017 - "COLLOQUIUM"
  Panel
  Our Lady of Fatima University Antipolo City, Philippines
• 2017 - "Division Festival of Talents and Competition (Technolympics)"
  Judge
  DepEd Antipolo Division Antipolo City, Philippines

IT Consultant/Projects Operation Lead | 2023 - Present

Software Development Process Improvement

Eurolink Nework International Corporation - Pasig City, Philippines

• Leveraged business process development and technical expertise to optimize operational efficiency.
• Developed and executed comprehensive project plans, estimates, and requirements for various technology initiatives.
• Led the implementation and deployment of Agile Technology and DevOps Projects, adapting strategies to align with digital goals.
• Collaborated with cross-functional project teams, providing guidance on agile methodologies and driving digital strategy and meeting stakeholder expectation.
• Analyzed and suggested changes to the current product roadmap, creating and executing plans for realization.
• Assessed internal and external business processes, identifying areas for improvement and innovation through technology.
• Monitored, managed, and reported on the execution of deliverables, ensuring timely project completion.

System Analyst II | 2023 - Present

Project: IBS "Automation of Insurance Brokerage System"

Security Bank Corporation - Makati City, Philippines

• Collaborated with business stakeholders to gather, document and validate system requirements.
• Examined business requirements and software development documentation thoroughly.
• Collaborated with business stakeholders to streamline data mapping activities.
• Guided and executed migration planning and execution, ensuring a smooth transition.

Team Lead/System Analyst | 2022

Projects: Electronic Medical Records; PhilHealth Electronic Claims

Eurolink Nework International Corporation - Pasig City, Philippines

• Led cross-functional teams in analyzing and optimizing existing systems and processes, resulting in operational efficiency.
• Managed projects focused on system enhancements, ensuring that they meet business objectives and deadlines.
• Coordinated project activities, ensuring alignment with project plans and objectives.
• Assisted in scoping and requirements gathering, contributing to the development of project estimates.
• Collaborated with stakeholders to translate business requirements into actionable project tasks.
• Supported project teams in the execution and delivery of project milestones.

IT Consultant/Project Operations Lead | 2018 - 2021

Project: OKDIS + IS "Automation of DepED Schools Division to Nationwide Learners Health Information System"

Save The Children - Philippines

• Project Leadership and Development Start: Initiated and led the development process as the primary developer, showcasing hands-on expertise in system architecture and design.
• Comprehensive Project Management: Orchestrated the complete project lifecycle, encompassing planning, execution, maintenance, and continuous improvement, which resulted in a seamless and efficient operation.
• End-User Orientation and Support: Conducted comprehensive orientation sessions and provided ongoing support to ensure a seamless user experience.
• Stakeholder Collaboration: Collaborated effectively with various stakeholders, ensuring alignment with project objectives and fostering successful outcomes.
• Key Project: Pioneered the development and rollout of the Learners Health Information System. Facilitated division-wide testing to ensure its effectiveness and reliability, showcasing my capability as a consultant.

IT Operations Head | 2015 - 2021

Teksquad Institute of Information Technologies Inc., Rizal, Philippines

• Business Data and Process Analysis:
• Spearheaded comprehensive data analysis for financial, business processes, and marketing research.
• Developed innovative solutions, including a Student Account System (Excel Application) and a Business Account System with Financial Forecasting (Excel Application).
• Engineered Assets Depreciation Schedules and crafted a Marketing Dashboard for market share analysis.
• IT Operations Management:
• Led end-to-end management of IT projects, collaborating with developers and ensuring client requirements were prioritized.
• Oversaw the installation, configuration, and maintenance of IT equipment, systems, and network.
• Established network systems, policies, and configurations with Active Directory.
• Managed the PBX System and configured Dialer and SIP extensions for Call Centers using Vicidial.
• Configured connection of Thin-client computers to Active Directory.
• System and Web Development/IT Product Specialist:
• Developed a range of applications, including a Student Grading System (Excel Application) and a Student Proximity Attendance system using Visual Studio.
• Contributed significantly to the development of websites for TESDA RIZAL, DepEd Antipolo, and Norzagary Enrollment System.
• Established network systems, policies, and configurations with Active Directory.
• Provided ongoing user training and support for various systems.
• Learning Management System Specialist:
• Installed Client Schools in the Learning Management System (LMS) and created programs and courses.
• Managed LMS users, curated learning resources and activities, and maintained the entire LMS system.
• Conducted orientation sessions for Trainers, Teachers, and School Administrators on using the LMS, along with providing ongoing user training and support.
• Tesda/ICT Instructor:
• Delivered curriculum aligned with course outlines and syllabi, collaborating with peers to enhance the instructional environment.
• Provided diverse learning experiences using various media and methods, including computer skills classes based on MS Office to increase students' employability.
• Other Software Projects:
• Vehicle Management System
• SBLT Warehouse Inventory Management System
• Various Tabulation System

Technical Vocational Institution Administrator | 2011 - 2015

Teksquad Institute of Information Technologies Inc., Rizal, Philippines

• Institute Administration:
• Serves as the Chief Executive of the Institution, providing management and oversight to all functions in accordance with the policies established in the school’s mission statement.
• Responsible for tracing and maintain all records in relation to student matriculation and the school’s financial health, reporting such information the board of directors. Institutions are carried out; making appearances at events and seminars; formulating policies; and passing new rules submitted by the school in most instances.
• ICT Training:
• Deliver curriculum in accordance with course outlines and program produced syllabi, including subject matter.
• Collaboration with peers to enhance the instructional environment.

Call Center Operations IT/Coach | 2013 - 2014

Teksquad Synergies and Marketing Solutions, Rizal, Philippines

• VOIP Server and System and Network Administration:
• Setting up VOIP Dialer Configuration.
• Build, install, configure, troubleshoot and maintain server and computer systems and networks ensuring zero-downtime operation.
• Trainer/Coach:
• Coach, facilitate, solve work problems, and participate in the work of the team.
• Conducting Communication Skills Training.